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Cable TV Technical Trainer

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Location
PA
Salary
$60,000 - $75,000
Job Type
Direct Hire
Date
Dec 07, 2018
Job ID
2644443
Technical Trainer
 
Position Summary: 
This position is responsible for developing and implementing a training program for customer contact personnel including installers, technician, maintenance technician and other technical staff.  Candidate must have previous cable television technical training experience.
 
 
Responsibilities:
  • Contribute to the Company vision of being the industry leader in customer service through quality commitment, courtesy and teamwork.
  • Conduct training sessions providing motivational training and hands-on instruction as needed
  • Develop goals and objectives for training staff while incorporating regional training needs and changes in cable industry
  • Design, schedule and implement training modules for employees; coordinate training plans with managers and supervisors for compatibility with system operations
  • Identify needs for refresher and re-training sessions and schedule accordingly
  • Maintain an accurate database tracking training schedules, specific training modules, and training
  • Maintain knowledge base on policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations
  • Ensure OSHA compliance is maintained as Company policy.  Identify situations in which OSHA compliance may be compromised to management
  • Develop and implement programs to train managers and employees in work site safety practices, and correct handling techniques for chemicals, toxins, equipment, and other materials
  • Prepare and arrange safety and technical exhibits and material for display and training purposes
  • Represent the organization in community or industry safety groups and programs
  • Maintain safety files and training records
  • Utilize technical and training  expertise to train more complex subject matter as opportunities are available
  • Perform other duties as requested by supervisor
  • This position has supervisory responsibilities.
  • 50-75% travel required 
    Preferred Qualifications:
     
    Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, customers, supplier, in person, on the phone, and by written communications in a clear, straight-forward, and professional and pleasant manner.  Spanish speaking skills also a plus
  • Ability to work independently
  • Ability to train and motivate others
  • Ability to prioritize and organize effectively
  • Ability to use personal computer and software applications (i.e. Microsoft Office)
  • Ability to use training tools (i.e. projectors, and webinars)
  • Ability to work while seated or standing for prolonged periods of time
  • Ability to work with small components and wires to make cable connections
  • Ability to handles multiple projects and deadlines
  • Vision ability:  close vision, peripheral vision, and ability to adjust focus
  • Ability to maintain confidentiality of information
  • Ability to plan, prioritize and organize effectively
  • Ability to wear telephone head set
  • Knowledge and ability to use the following office equipment:computer, telephone, copier, fax, calculator, and stapler
  • Knowledge of cable television products and services
  • Knowledge of Adult learning
  • Knowledge of sales and retention skills
  • Knowledge of basic mathematics
  • Knowledge of all functions and related tasks in the area of customer relations 
    Education and/or Experience:
  • Associate’s degree in communication or related field, or equivalent experience, NCTI or SCTE Training Certification or equivalent 
  • Required Work Experience:
  • 5 years of Technical work experience in cable television
  • 1 year of Training work experience
  • 1 year of Customer Service Representative Sr. work experience
Certifications and/or Licenses:
  • Valid driver’s license
  • Must meet customer service training or equivalent certification requirements